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Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which of the following is a benefit of synchronizing time-off requests?
Response:

A. It updates activity codes
B. It integrates time-off with agent adherence data
C. It modifies daily call volume predictions
D. It ensures requests align with agent skill levels

Answer: B

NEW QUESTION # 35
An Agent cannot edit a time-off request after it has been created.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 36
In Genesys Cloud, time-off requests are managed primarily within which interface?
Response:

A. Schedule Editor
B. Management Unit
C. Time-Off Requests Page
D. Queue Assignment

Answer: C

NEW QUESTION # 37
Choose the metrics available in service goal templates.
Response:

A. Average Handle Time
B. Abandonment Rate
C. Offered
D. Average Speed of Answer

Answer: B,D

NEW QUESTION # 38
Which role typically has permission to create and configure a business unit?
Response:

A. Agent
B. Quality Assurance Specialist
C. Workforce Administrator
D. Customer Service Manager

Answer: C

NEW QUESTION # 39
......

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Latest GCX-WFM Exam Learning Materials, GCX-WFM Training Dumps: Cloud CX Workforce Management Certification - PrepAwayTest

Question GCX-WFM Explanations - GCX-WFM Online Training Materials

Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

Top Valid Test GCX-WFM Format and First-Grade Question GCX-WFM Explanations & Effective Cloud CX Workforce Management Certification Online Training Materials

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Ryan Phillips Ryan Phillips

سيرة شخصية

Latest GCX-WFM Exam Learning Materials, GCX-WFM Training Dumps: Cloud CX Workforce Management Certification - PrepAwayTest

Question GCX-WFM Explanations - GCX-WFM Online Training Materials

Genesys Cloud CX Workforce Management Certification Sample Questions (Q34-Q39):

Top Valid Test GCX-WFM Format and First-Grade Question GCX-WFM Explanations & Effective Cloud CX Workforce Management Certification Online Training Materials

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