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Salesforce Salesforce-Slack-Administrator Prüfungsplan:

Thema
Einzelheiten

Thema 1

Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

Thema 2

Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.

Thema 3

User Lifecycle Management: This area focuses on managing user accounts throughout their lifecycle in Slack. Candidates will implement authentication options based on organizational requirements and recommend processes for new account creation.

Thema 4

Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.

Thema 5

App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

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Salesforce Certified Slack Administrator Salesforce-Slack-Administrator Prüfungsfragen mit Lösungen (Q191-Q196):

191. Frage
You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)

A. Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.
B. Require mobile devices to have a passcode.
C. Require users to sign out of Slack on their mobile device when it's not in use.
D. Do not allow Slack app download on corporate mobile devices.

Antwort: A

Begründung:
Slack advises:
"Turning on Mobile Session Duration policies allows admins to automatically log users out of Slack mobile apps after a set period, reducing risk if a device is lost or stolen." Requiring a passcode (B) is good mobile practice but not Slack-specific. A (manual sign-out) is unreliable. D (no app downloads) would block necessary communication entirely.
(Reference: Slack Administration Study Guide - Mobile Security Features)

192. Frage
You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A. Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
B. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
C. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
D. Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.

Antwort: B,C

Begründung:
Slack recommends using Workflow Builder to:
"Trigger onboarding workflows automatically when employees join channels, and use custom forms to collect consistent information and reduce unnecessary communication." Inviting new hires as Single-Channel Guests (Option B) is not relevant because they are expected to have full access pre-onboarding.
(Reference: Slack Administration Study Guide - Automating Onboarding with Workflows)
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193. Frage
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
B. Add the SMEs as internal app collaborators so they can directly manage the apps settings
C. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
D. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.

Antwort: B

194. Frage
Your organization enabled data residency and chose to host your organization's data in the Montreal, Canada region.
Which specific data types will be uniquely stored in this geographic region? (Select the best answer.)

A. Messages, files, snippets, posts and member profiles
B. Messages, files, snippets, workspaces and channel membership information
C. Messages, files, snippets, posts and files
D. Messages, files, data used for analytics, snippets and posts

Antwort: A

Begründung:
With Slack's data residency, the following data types are stored in the selected region:
"Messages, files, snippets, posts, and member profiles."
Data used for analytics and some metadata may still be processed globally, but the primary user-generated content is kept within the specified region.
(Reference: Slack Administration Study Guide - Data Residency Overview)
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195. Frage
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)

A. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
B. Host a hackathon that allows new employees to learn about building Slack apps.
C. Host a Slack 101 training for new hires to onboard them.
D. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.

Antwort: D

Begründung:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)

196. Frage
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